Refund policy

Return and Refund Policy

Last updated: May 25, 2025

ALL SALES ARE FINAL – NO RETURNS OR CANCELLATIONS

By placing an order through www.lumesh.com, you acknowledge and agree to the following:

  • All sales are final.

  • We do not accept returns or offer order cancellations once an order has been placed, except as outlined below.

  • This policy is in place due to the hygienic and cosmetic nature of our products.

Damaged Items in Transit

We are not liable for products damaged during shipment. If your package or item arrives damaged, you are responsible for filing a claim directly with the shipping carrier (e.g., USPS, UPS, FedEx).

Please save all packaging materials and damaged goods before filing a claim with the courier. This does not affect your statutory rights if a product is defective due to a manufacturing issue.

Defective or Incorrect Items

If you believe your product is defective (e.g., a formulation or packaging issue) or if you received the wrong item, you may request a refund under the following conditions:

  1. Contact our Customer Service Team at lumeshcosmetics@lumesh.com within 48 hours of delivery.

  2. Provide:

    • Your full name

    • Shipping address

    • Order number

    • A detailed explanation of the issue

    • Photos of the product in question (showing the defect clearly)

    • A copy of your order confirmation email

  3. Once we receive and validate your claim, and confirm the product is defective or incorrect, a refund will be issued to your original payment method.

Note: If you paid via bank transfer, please include your bank account details so that we may process the refund accordingly.

Limitations

  • We do not offer exchanges.

  • We are not responsible for customer errors during checkout (e.g., ordering the wrong product, color, or quantity).

  • Requests submitted after the 48-hour window may not be eligible for review or refund.

  • We reserve the right to deny any refund request that does not meet the conditions outlined above.

Contact Us

For all refund inquiries, please contact:
📧 Email: lumeshcosmetics@lumesh.com

Statutory Rights

This policy does not override any mandatory rights you may have under applicable law, including consumer protections in your state or country of residence.