Terms of service

Effective Date: May 25, 2025

This is an agreement between LuMESH Cosmetic Inc., located at 1 Maiden Lane, 5th Floor, New York, NY 10038, and you, as the individual user, or if applicable, the entity or individual you are acting on behalf of (hereinafter referred to as “you” or “your”).

PLEASE READ THESE TERMS ("Terms") CAREFULLY. BY CLICKING "AGREE" OR USING THIS WEBSITE, https://lumesh.com/ ("Website"), YOU ARE CONFIRMING THAT YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT CLICK "AGREE," ACCESS THE WEBSITE, OR MAKE ANY PURCHASES.

We encourage you to print or download a copy of these Terms for your records. We will update them from time to time so please make sure to check for any modifications periodically. You can access and download the latest version of these Terms here. Please add downloadable link

IMPORTANT NOTICE


Please carefully review the sections titled “RIGHT TO CANCEL; NO RETURNS; REFUNDS,” “PRICE AND PAYMENT,” “ARBITRATION,” “LIMITATIONS OF LIABILITY,” “INDEMNIFICATION,” and “DISCLAIMERS.” These sections contain provisions that limit liability and outline how disputes will be resolved, including through arbitration, without the option of a jury trial.


If, for any reason, you do not agree to these Terms or do not wish to be bound by them, you must refrain from accessing or using our Website.


  1. OUR DETAILS
    LuMESH Cosmetic Inc. operates this Website and offers a range of goods and services.
    LuMESH Cosmetic Inc. is a New York S Corporation.
    Our address is 1 Maiden Lane, 5th Floor, New York, NY 10038.
    Our contact email address is     LUMESHCOSMETICS@LUMESH.COM
  2. YOUR RESPONSIBILITY FOR OTHERS ACCESSING OUR WEBSITE
    You are responsible for ensuring that anyone who accesses our Website on your computer or device, or who has permission to do so, is aware of these Terms and any related documentation. Such individuals must also agree to be bound by and comply with these Terms. If, for any reason, they do not agree or do not wish to be bound by these Terms, they must refrain from accessing or using our Website, and you must not allow them to do so.
  1. OTHER DOCUMENTS GOVERNING YOUR USE OF OUR WEBSITE
    Your use of this Website is governed by these Terms, as well as:
  • Our Privacy Policy, available at here You acknowledge that any information you provide through this Website, including via interactive features and account registration, is governed by our Privacy Policy. You consent to our handling of your information in accordance with that policy, which outlines the types of information we collect, our reasons for collection, how we use it, potential sharing with third parties, and your rights regarding your information.
  • Our Cookies Policy, available at cookies link here. This policy details our use of cookies and similar technologies on our Website, including the types of cookies we employ, their purposes, when we may place them on your computer or device, and guidance on adjusting your browser settings to manage cookie preferences.
  1. CHANGES TO THESE TERMS
    We reserve the right to modify these Terms at our discretion. Any changes will take effect immediately upon posting on the Website and will apply to all future access and use of the Website, as well as any subsequent purchases of goods or services.


By continuing to use the Website or making a purchase after changes have been posted, you agree to be bound by the revised Terms. You can check for updates to these Terms by reviewing the effective date at the top of this document. It is your responsibility to review these Terms each time you access our Website to ensure you are informed of the current terms that apply.


  1. YOUR ACCOUNT DETAILS
    Access to certain features of the LuMESH Cosmetics Website may require you to create a user account (“Account”). If you choose to register for an Account, you will need to provide certain information for its creation and access. You agree to provide accurate, complete, and current information about yourself during registration and at all times, including when placing an order. You also agree to update this information as necessary to ensure it remains accurate before making any purchases.

You are responsible for keeping your login information confidential and must not authorize any third party to use your Account. You agree not to solicit, collect, or use the login credentials of others, and you will not impersonate any other person or entity or use a name you are not authorized to use. Creating an Account for anyone other than yourself is prohibited.

LuMESH Cosmetics will not be liable for any loss or damage resulting from unauthorized use of your Account, whether you are aware of it or not. You are fully responsible for maintaining the security of your information and for any actions taken through your Account. If you suspect any unauthorized use of your Account or any security breach, please notify us immediately at LuMESHCosmetics@LuMESH.com  You may not sell or transfer your Account to anyone else. We reserve the right to cancel or suspend your registration at our sole discretion and for any reason or no reason at all.

  1. OWNERSHIP OF MATERIAL ON OUR WEBSITE
    All trademarks, service marks, trade names, logos, copyrights, and other intellectual property rights associated with the LuMESH Cosmetics Website and its contents, features, and functionality are owned by us or licensed to us. These rights are protected under U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws. All rights are reserved, and any unauthorized use of the Website and its contents is strictly prohibited. Any rights not explicitly granted here or in writing are reserved by LuMESH Cosmetics.

Third-party trademarks, service marks, and trade names displayed on our Website ("Third Party Marks") are the property of their respective owners, who may or may not endorse or be affiliated with us. Except as expressly provided in these Terms or by the owner of a Third Party Mark, nothing in these Terms or on the Website should be interpreted as granting any license or right to use any of our or any Third Party Marks without prior written permission from the respective owner. All goodwill generated from the use of our trademarks will solely benefit us.

  1. RELIANCE ON INFORMATION AND CONTENT
    The LuMESH Cosmetics Website is designed to provide general information about us, our business, and the products and services we offer. We do not guarantee the accuracy, completeness, or usefulness of this information. The Website may contain content provided by third parties, including materials from users and third-party licensors, syndicators, aggregators, and reporting services. Opinions expressed in these materials are those of the respective providers and do not necessarily reflect our views.

We are not responsible or liable for the content or accuracy of any third-party materials. The content on our Website should not be considered advice, and any reliance you place on such information is at your own risk. We disclaim all liability arising from any reliance on materials provided by us or any third parties.

8. OUR PRODUCTS

All product orders depend on availability and acceptance, and availability may vary based on your shipping destination. Each product is sold with its specific description, and while we strive to ensure that all product details, descriptions, and prices on the site are accurate, there may occasionally be typographical errors or inaccuracies regarding pricing and stock levels. We reserve the right to correct these errors and omissions at any time and to cancel any orders that result from them.

Please note that the images of products on our website are for illustrative purposes only. Actual product appearance, including color and packaging, may differ slightly due to variations in display settings or updates to the product line. For any concerns or questions, please reach out to our customer service team at LuMESHCosmetics@LuMESH.com


9. DELIVERY

Delivery times may vary based on destination and will be confirmed once your product is shipped. We only deliver in the United States.

Shipping and delivery dates are estimates and cannot be guaranteed. We are not liable for shipment delays. If we cannot ship your products within the specified time or within 30 days of a properly completed order, we may seek your consent for a delay. Without your consent, we will cancel your order and refund all amounts paid, including shipping fees, within seven working days.

You must provide complete and accurate delivery address information; we are not responsible for incomplete or inaccurate details. You will pay all shipping and handling charges displayed during the ordering process, which cover our costs for processing, handling, packing, shipping, and delivery. By submitting your order, you consent to these charges.

When your order ships, you will receive a dispatch confirmation email. Products may arrive in separate parcels and may require a signature. If we do not send your product out in the estimated delivery time, you can cancel your order by emailing us at LuMESHCosmetics@LuMESH.com We may offer alternative solutions for reimbursement and re-delivery. If you decline these options, we will refund all amounts paid, including shipping fees, within 14 working days after your order is canceled.

You assume responsibility for the product upon delivery to the address you provided, and title for the purchased products transfers to you at that time.

10. DELAY AND EVENTS BEYOND OUR CONTROL

We are not responsible for any delays or failures to meet our obligations due to causes beyond our control. If delays occur, we will inform you. Provided we do this, we are not liable for delays, but you may contact us to cancel your order and receive a refund for any unpaid products. This section does not limit your statutory rights.

11. PRICING AND PAYMENT

All prices displayed on our website are shown in U.S. currency and include applicable taxes unless stated otherwise. Prices and availability are subject to change without notice, and we reserve the right to correct any pricing errors at any time, including after an order is placed.

Payment for products is processed at the time of checkout, and we accept various forms of payment, which will be specified on the website. If there is an issue with processing your payment, or your payment method is declined, your order may be canceled.

In case of a pricing error, we will notify you before dispatching the order, allowing you to confirm whether you still wish to proceed with the purchase at the correct price. If you choose not to continue, we will cancel your order and refund any payment already made.


12. RIGHT TO CANCEL; NO RETURNS; NO REFUNDS

Return and Refund Policy

ALL SALES ARE FINAL – NO RETURNS OR CANCELLATIONS

By placing an order through www.lumesh.com, you acknowledge and agree to the following:

  • All sales are final.

  • We do not accept returns or offer order cancellations once an order has been placed, except as outlined below.

  • This policy is in place due to the hygienic and cosmetic nature of our products.

Damaged Items in Transit

We are not liable for products damaged during shipment. If your package or item arrives damaged, you are responsible for filing a claim directly with the shipping carrier (e.g., USPS, UPS, FedEx).

Please save all packaging materials and damaged goods before filing a claim with the courier. This does not affect your statutory rights if a product is defective due to a manufacturing issue.

Defective or Incorrect Items

If you believe your product is defective (e.g., a formulation or packaging issue) or if you received the wrong item, you may request a refund under the following conditions:

  1. Contact our Customer Service Team at LuMESHCosmetics@LuMESH.com within 48 hours of delivery.

  2. Provide:

    • Your full name

    • Shipping address

    • Order number

    • A detailed explanation of the issue

    • Photos of the product in question (showing the defect clearly)

    • A copy of your order confirmation email

  3. Once we receive and validate your claim, and confirm the product is defective or incorrect, a refund will be issued to your original payment method.

Note: If you paid via bank transfer, please include your bank account details so that we may process the refund accordingly.

Limitations

  • We do not offer exchanges.

  • We are not responsible for customer errors during checkout (e.g., ordering the wrong product, color, or quantity).

  • Requests submitted after the 48-hour window may not be eligible for review or refund.

  • We reserve the right to deny any refund request that does not meet the conditions outlined above.

Contact Us

For all refund inquiries, please contact:
 Email: LuMESHCosmetics@LuMESH.com

Statutory Rights

This policy does not override any mandatory rights you may have under applicable law, including consumer protections in your state or country of residence.


13. PROMOTIONS AND DISCOUNTS

We may, from time to time, offer promotions or discounts on specific products or categories. These offers are subject to terms and conditions, including but not limited to expiration dates, limited quantities, and specific promotional codes. Only one promotional code may be applied per order unless explicitly stated otherwise.

We reserve the right to modify or cancel promotions at any time, and if a promotion is abused or misused, we may cancel affected orders or terminate the promotional offer.


14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, we are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. Our total liability to you for any damages or losses will not exceed the total amount paid by you for the product in question.

This limitation applies to all claims, whether based on contract, tort, strict liability, or otherwise.


15. CALLS AND/OR TEXT MESSAGES

By providing us with your phone number (as part of your account or during any transaction), you agree to receive communications from us, including marketing and service-related messages via text or call. These communications may be automated, including through systems like Automatic Telephone Dialing Systems or prerecorded messages.

You are not required to consent to such communications as a condition for receiving goods or services. If you wish to opt out, you may do so at any time by following the instructions provided in the messages. Standard message and data rates may apply, and the frequency of such messages will depend on your interactions with us.

We provide text message services "as is" and do not guarantee availability in all areas or at all times. If you opt-out of messages, you may receive a final confirmation of your opt-out request.


16. PRODUCT PURCHASES

To place an order for products, click the ‘pay now’ button at the end of the checkout process. You will be guided through the ordering process via simple instructions on our site.

During checkout, you will have the opportunity to review your order, and make any necessary adjustments before finalizing your purchase. Once your order is placed, you will receive a confirmation email detailing your order. This confirmation does not constitute acceptance of your order; acceptance occurs when we dispatch your products.

If we cannot accept your order, we will notify you via email, and you will not be charged for the product. If payment has already been processed, a refund will be issued, though it may take up to seven business days for the funds to return to your account. Reasons for non-acceptance may include:

  • The product is out of stock.
  • We cannot authorize your payment or verify your billing information.
  • Unexpected limitations on our resources.
  • Errors in product pricing or descriptions.
  • Suspicion that the order is placed by dealers, resellers, or is otherwise fraudulent.
  • Security flags indicating unusual ordering patterns.
  • Events beyond our control.


An order number will be assigned for your reference. Please use this number when contacting us about your order. The transaction will be conducted in English.

Our website is intended solely for LuMESH Cosmetics to sell products directly to end consumers. Resale purchases are strictly prohibited. If we suspect resale intent, we reserve the right to restrict sales, cancel orders, or suspend your account.


17. CHANGING YOUR ORDER

Due to the fast-paced nature of our fulfillment process, once your order is placed and payment is processed, we cannot change the details of your order (such as delivery address or product quantity). This does not affect your legal right to cancel as outlined below. For inquiries, please contact our customer service team at LuMESHCosmetics@LuMESH.com To add products to your order, you must place a new order.


18. OUR ONLINE STORE
Our store is hosted on Shopify Inc. (“Shopify”), which provides the e-commerce platform for selling our products. By submitting your order, you agree to Shopify processing your order and payment. Your data is stored on secure servers behind a firewall. For more details, please see our Privacy Policy and Shopify’s Privacy Statement.

19. PRICE & PAYMENT
The product price is indicated in the email acknowledgment sent after your order. Prices are in U.S. Dollars and valid only in the United States. Prices may change and do not include shipping, handling, or applicable sales taxes, which you are responsible for during checkout.

During checkout, you can see available payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Credit card payments are processed through third-party payment processors, which collect and retain your credit card information. For more information, please review our Privacy Policy.

If using a direct payment gateway, Shopify encrypts your credit card data per the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only as long as necessary to complete the purchase and is deleted afterward or unless you choose to save your information for future purchases. All payment gateways comply with PCI-DSS standards to ensure secure handling of credit card information.

Full payment is due upon order placement, and you will be charged when you press the 'Pay Now' button at checkout. By placing your order, you authorize us and Shopify to obtain verification information, including credit checks, to authenticate your identity.

You represent and warrant that (i) your credit card information is accurate, (ii) you are authorized to use it, (iii) your credit card company will honor the charges, and (iv) you will pay all charges incurred, including shipping, handling, and applicable taxes, regardless of the website price at the time of your order.

20. PRODUCT RESTRICTIONS
We may be unable to deliver certain products due to legal restrictions or practices. We are not liable for products we cannot sell or deliver due to these restrictions. If a restriction is enforced after your order, we will notify you as soon as possible.

21. DISCOUNT CODES
You may use only one discount code per order. We reserve the right to reject or cancel any orders where multiple codes are applied. Discount codes are subject to specific terms, including eligibility and maximum order values. In case of a conflict between promotion terms and these Terms, the promotion terms will prevail.

22. PROMOTIONS
Occasionally, we may offer challenges or other promotions (“Promotions”). Prizes or benefits from Promotions cannot be transferred, assigned, sold, or bartered. ALL PRIZES ARE AWARDED “AS IS,” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We may modify, terminate, or suspend Promotions at any time and correct any errors in related materials. We may disqualify anyone who tampers with a Promotion. Attempting to undermine the legitimate operation of a Promotion violates criminal and civil laws, and we reserve the right to seek damages to the fullest extent permitted by law.

By participating in a Promotion, you release LuMESH Cosmetics and its agents from any liability related to your participation or the receipt and use of any prize or benefit.


23. ARBITRATION
You agree that any claims arising from these Terms or any goods or services provided by LuMESH Cosmetics Inc. shall be subject to binding arbitration under the Federal Arbitration Act (“FAA”). This includes claims based on contract, tort, or statute, and covers all parties involved. Claims eligible for small claims court or for injunctive relief to protect intellectual property rights are exempt from arbitration.

A single arbitrator will decide all claims and provide a written decision. You may choose the American Arbitration Association (“AAA”), JAMS, or another acceptable arbitration provider. Relevant rules apply, which can be found at www.adr.org and www.jamsadr.com.

Each party will bear its own arbitration costs unless otherwise required by the relevant rules. If you cannot afford arbitration costs, you may apply for a waiver under those rules.

Both parties waive any right to bring representative claims on behalf of a class (the “class action waiver”). This arbitration provision may be severed or modified to ensure enforceability. If a court finds the class action waiver unenforceable, other claims subject to arbitration will still be arbitrated, while a court will handle any claims for public injunctive relief.

 

24. EXCLUSIONS AND LIMITATIONS OF LIABILITY

We do not exclude liability where it would be unlawful to do so. If applicable law prevents all or part of the following limitations from applying to you, they will apply only to the maximum extent permitted.

SUBJECT TO THE AFORESAID, IN NO EVENT SHALL WE (INCLUDING OUR PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS) BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE (WHETHER DIRECT, INDIRECT, PUNITIVE, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR OTHERWISE) ARISING FROM:

  • YOUR USE OF OUR WEBSITE
  • ANY DATA CORRUPTION OR LOSS
  • ANY INABILITY TO ACCESS OUR WEBSITE, INCLUDING INTERRUPTIONS OR SUSPENSIONS
  • YOUR USE OF CONTENT OR MATERIALS ON OUR WEBSITE
  • ANY LOSS OF SAVINGS, PROFITS, REVENUES, OR BUSINESS
  • ANY LOSS OF REPUTATION OR GOODWILL
  • ANY OTHER INDIRECT LOSSES

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, YOU ASSUME ALL COSTS OF NECESSARY SERVICING OR REPAIR DUE TO ANY SUCH LOSS.

WE ARE NOT LIABLE FOR DAMAGE YOU COULD HAVE AVOIDED BY FOLLOWING OUR ADVICE OR INSTRUCTIONS.

You specifically agree that we are not liable for any content or the actions of third parties, and the risk of such harm rests entirely with you.

In the event you incur damages arising from our acts or omissions, those damages are not sufficient to entitle you to an injunction preventing the exploitation of our services or content.

If any provisions of this section are unenforceable, they will be construed as limitations on liability to the maximum extent permitted by law.


25. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

  • Your uploads, access to, or use of the Website
  • Your breach of these Terms
  • Your violation of any third-party rights
  • Your violation of laws or regulations
  • Any misrepresentation by you

You will cooperate fully in our defense of any claim. We reserve the right to assume exclusive control over the defense of any matter subject to your indemnification.


26. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS ON THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT WARRANT THAT THE WEBSITE OR CONTENT WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED. YOU ACKNOWLEDGE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.

WE DO NOT ENDORSE CONTENT AND DISCLAIM ANY RESPONSIBILITY FOR ANY LOSS OR DAMAGE RESULTING FROM IT.


27. AGE RESTRICTIONS

By using this site, you represent that you are at least the age of majority in your state or have consent from a parent or guardian if you are between 13 and 17 years old. LuMESH Cosmetics does not knowingly collect information from children under 18. If you believe we have collected information from your child, please contact us at LuMESHCosmetics@LuMESH.com

28. SUSPENSION AND TERMINATION

We retain the right to suspend or terminate your access to the Website or your Account at any time and for any reason, without prior notice. This may include operational or business-related reasons such as enhancing the Website's appearance and functionality, updating content, conducting routine maintenance, or addressing any issues that arise. You may also terminate your Account or discontinue use of the Website at your discretion.

Termination will not affect any of our rights or remedies. The sections regarding Ownership of Materials, Indemnification, Limitations of Liability, Disclaimers, Arbitration, Governing Law, General Provisions, and any other clauses intended to survive termination will remain in effect after termination of these Terms or your access to the Website or Account.

We reserve the right to fully cooperate with law enforcement authorities or respond to court orders requesting the identification or information of anyone posting materials on or through the Website. You agree to release and hold harmless LuMESH Cosmetics and its affiliates, licensees, and service providers from any claims arising from actions taken by any of these parties during or as a result of investigations by either them or law enforcement.

29. GOVERNING LAW

These Terms, any related documents, and any disputes arising out of or related to them—whether contractual or non-contractual—shall be governed by, and interpreted in accordance with, the laws of the State of New York, United States, without regard to conflict of law principles. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provision outlined herein. Any litigation arising under these Terms must be brought in the federal or state courts located in New York, New York, and you consent to the exclusive jurisdiction of such courts.

30. GENERAL PROVISIONS

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Both you and LuMESH Cosmetics agree to enforce the remaining terms to the maximum extent allowed by law. Any invalid provision will be reformed solely to the extent necessary to make it enforceable.

Headings in these Terms are provided for convenience only and hold no legal or contractual significance. Any examples provided in these Terms (e.g., "including") are illustrative and not exhaustive.

LuMESH Cosmetics reserves the right to assign these Terms or any related rights at any time, with or without notice. You may not transfer, assign, or delegate any rights or obligations under these Terms without prior written consent from LuMESH Cosmetics.

These Terms, along with any referenced policies or agreements, constitute the entire understanding between you and LuMESH Cosmetics regarding your use of the Website and your purchase of products. Neither party relies on any statement, representation, or warranty not explicitly set out in these Terms. Nothing in this provision limits or excludes any liability that cannot be limited or excluded by law.